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sanadella's avatar
sanadella
Newbie
2 years ago

Roku Onn TV not entering power saving mode while Netflix app is open

My Roku Onn TV is not entering power saving mode while Netflix app is open. It opens Netflix poster screen but the TV doesn't auto power off. This is causing high energy consumption at my home during peak hours. Is there a solution to this? If not, can this be taken as a bug request?

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3 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi sanadella,

    Thanks for letting us know about this issue.

    May we know if the issue only happens when accessing the Netflix app? Also, during playback, click on the Star button on your remote to look for additional options available on this app.

    Please keep us posted so we can investigate further.

    Regards,
    Janadee

  • KageS's avatar
    KageS
    Newbie
    2 years ago

    I have this same problem and it is only happening in the Netflix app so far. Also I checked my settings within the app and the settings on the tv itself and nothing has helped.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi KageS,

      We appreciate you for sharing your experience about this and we'd like to know when did you start seeing the issue occur? 

      Are there some changes recently that might be related to this?

      Tell us more about this so that we can further assist you.

      Thanks,

      Rey