Roku Streambar sound cutting out while using HDMI
Hello, I, like many others here, am incredibly frustrated with the constant audio cutouts (randomly, at least 2-3 times per hour, sometimes 2-3 times every 5 min) while using HDMI sources connected to the TV. This issue is beyond annoying — it's a total "show stopper". (no audio cutout observed when using roku OS, although not using it a lot). I've gone through all the usual "troubleshooting" steps: swapping HDMI cables, power cycling the Streambar, etc., yet the problem still persists. When I use another soundbar from a different brand with the same TV and cables, it works perfectly — no issues, for years. What is even more frustrating is reading this issue has been ongoing for years with no real solution. Roku’s typical response of "we will contact you separately" is just lip service — it does little for the community at large, the expected purpose of this site. If this doesn’t get fixed very soon, I’ll be returning this product while I’m still within the return window. It's a shame because when it does work, the bar offers great value, but this constant audio dropout is unacceptable. My model 9102EU | SW 13.1.4.1515 | device ID 2E1288XXXXXX
Roku Smart Soundbar (9101X) is having an issue with the reboot loop when finishing the update
Came home to a solid orange light on the front. Unplugged it and plugged it back in, and it just goes back to solid orange. If I hold the reset button for 10 seconds, it will goto a white and then green light, but it eventually just goes back to orange and will reboot every ~3 minutes. I own 3 of these, and the other two are working fine.
