Mobile App randomly crashes when private listening
First off I’m annoyed there’s no direct way to report bugs to Roku. I’m using the Roku app on my iPhone 14, running iOS 18, but this was a problem with iOS 17 as well. The app is up to date, version 11.3.0.16034441.52. I’m using it with a Roku SoundBar and an Express. when using it for private listening it randomly crashes in the background. Then all of a sudden I don’t hear shutting. I have to relaunch the app and engage private listening again. Sometimes it won’t switch to private listening and I have to force quit the app and launch it again. I’m not looking for trouble shooting. There’s nothing to trouble shoot. I’m just reporting a bug. I’m sitting two feet from my WiFi router so that isn’t the issue. Also this forum software is telling me my post title needs to be 25 characters or more, which it is.
Roku App launches incorrectly. Roku App freezes.
I read similar problems but this is a bit different so I am posting a new thread. I am noticing two problems with the Roku App. First, often times when I initially launch the Roku App it will open to a plane Roku logo and freezes or to an error screen stating there was an issue with the connection and provides two options, to ‘use the remote’ or to ‘retry’ as well as the normal tabs at the bottom of the app screen for ‘home, remote, etc.’ None of these function, the app responds to nothing. So I can then close the app and relaunch it and it will begin to function. Second, the Roku App will often freeze completely if I navigate away from the application, forcing me to close and relaunch the App for it to function. These issues only recently began to occur beginning a few weeks ago and continue to persist. If it helps, I use the iPhone 16 Pro and a Roku Express 4k+ The ‘Associated Products’ list on this form is not working properly.
Unable to load account option on Roku Mobile App
I have an issue with the Roku app on my iphone. The remote on it works well, the search button for movies works, BUT the account doesn't open up, it just stays at the loading time circle. I deleted the app, rebooted, added app back, signed in. Anyone else having this issue?