I have an issue with the Roku app on my iphone.
The remote on it works well, the search button for movies works, BUT the account doesn't open up, it just stays at the loading time circle. I deleted the app, rebooted, added app back, signed in.
Anyone else having this issue?
Welcome, nlc87.
We're glad you're here!
Are there any error messages on the app when trying to sign in? Can you snap a photo of it so we can take a closer look?
We'd be happy to investigate!
Roku Community Team
It says on the home page 'Something went wrong loading this page'.
Underneath that it says:
Use the remote ( which it does got to and the remote works)
Retry ( which does nothing)
And when I go to the account page it says: Loading... with the circle turning but nothing loads.
I tried clicking on the camera to add image and it says
Source_____
Image description___
Dimensions__
but no place to add the picture of my phone screen that I can see.
Thanks for the additional info, nlc87!
Do you have other devices that we can try to see if they experience the issue? Also, what's the current mobile device that you're using on which the Roku Mobile App was installed?
In the meantime, try doing these steps here to upload a photo so we can see the problem clearly.
Please get back to us soon!
Roku Community Team
