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  1. Roku Community
  2. Tag: General Playback Issue
  3. Apps & viewing
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  • Shanna3's avatar

    The Fox News app freezes and won't load past 13%

    I can see that this has been an ongoing issue. If it continues I will be replacing all of my Rokus and will no longer recommend them to others. Please get it together.
    Shanna3
    10 months agoPlace Apps & viewingApps & viewing
    4.3KViews
    4likes
    73Comments
  • gregg827's avatar

    New CNN Update is Freezing on the New Menu Screen on my Roku Player

    Hi all, I tried to access CNN via the Roku player as I usually do, and today there was an update about their "new and improved" menu. However, it's not improved; I can't access anything and just see a black screen with some menu text, but no pictures. Any help? Edit: It doesn't work on my Roku TV either!
    gregg827
    12 months agoPlace Apps & viewingApps & viewing
    1.9KViews
    2likes
    14Comments
  • sparrowj's avatar

    Roku Streambar - Keeps kicking me out of my apps and back to the home screen

    Device information: Roku Device Model: 9102CA - Roku Streambar Serial Number: YL00D6313140 Device ID: 2C108D313140 Software OS/Version: 12.5.5 - build 4174-95 Which streaming channels are you experiencing this issue on? Disney Plex YouTube Prime Netflix Discovery Bodi *Seems to be every channel that's installed* Tracker ID when this issue occurs (when you see this issue occur, quickly press Home 5 times and Back 5 times.) ID:40-097-125 Steps to reproduce the issue you are seeing If you see something different, can you please let us know? Streaming content from any of the impacted channels, the media plays for a bit than it just randomly stops working. Extra Information: I have tried rebooting, uninstalling the impacted channels one by on. I've done a soft factory reset, and a hardware factory reset too
    sparrowj
    2 years agoPlace Apps & viewingApps & viewing
    2KViews
    1like
    18Comments
  • Harleybabe38's avatar

    How to fix Netflix not working on my Roku streaming device

    I tried everything you had suggested but it still is trying to load, stays at “0”. Any new updates anyone can share?
    Harleybabe38
    2 years agoPlace Apps & viewingApps & viewing
    87KViews
    1like
    51Comments
  • WA2FAST's avatar

    Screensaver Crashes the Roku Ultra 2024

    Same exact thing with the new 2024 4850X. I have the 4800X that I was upgrading from and that unit is just fine, no issues. The new model has the same exact issues. Screen saver crashes the system entirely, sometimes the whole thing becomes unresponsive randomly in an app and reboots and other times just hitting home from anywhere will cause it to freeze crash and reboot too. There’s a new processor in these models and my bet is there’s some memory handling issue or something they need to patch. Very annoying and not a good experience at all. This new one is terrible, I’d never look back at Roku if I was a new customer and I thought this was normal.
    WA2FAST
    10 months agoPlace Apps & viewingApps & viewing
    2KViews
    1like
    32Comments
  • Summuus's avatar

    Multiple channels and screensaver crashes

    Nov 1, 2024 Device type: Roku Ultra Serial number: X028000E7524 This one is a replacement from a 3 week RU that crashed... this new one here crashes also! It's like there's some kind of odd memory leak. They crash at the stupidest times too... MOSTLY from just exiting the screensaver OTHERS like a hard back to HOME from like YouTube or Streaming service. It is extremely ANNOYING! Where is the quality control Roku? I have a latest 80" Sony Brava TV that supports EVERYTHING. External Inputs are all setup properly to Dolby Vision. I have HDMI 2.1 that support the best in Dolby Vision. This problem is NOT on my end. PLZ fix your Firmware! Thanks
    Summuus
    11 months agoPlace Apps & viewingApps & viewing
    1.6KViews
    1like
    6Comments