Wi-Fi & connectivity

[Jerry398]

just switched provider, everything else works but the roku getting error 104.40

switched from t-mobile and before that fios and had no issue with connecting with either. have reset both xfinity router and roku box a few times and still no connection. network is showing up when scanned and pushing connect button on router (ASUS) DOESN'T HELP.

[RokuDanny-R]

@Jerry398

Thanks for the post.

Since your internet service provider is Comcast, we recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Please keep us posted what you find out.

Thanks,
Danny