Wi-Fi & connectivity

[jirnodhar]

I am having trouble connecting my Roku Express with my network. I used it all the time before and haven't used it in a bit, but was trying to set it up the past few days and keep getting Error 014.30. I have tried connecting to multiple networks, even hotspots and nothing. I've restarted my router many times and restarted and unplugged the roku many times. Every other device I use is connected to my wifi no problem at all. I wish there was just a number I could call to get help. Does anyone have any more advice? Thanks!

[Streamer317]

Follow this please.

https://community.roku.com/t5/Network-Wireless-Wired-Connections/I-m-getting-error-message-014-30-an...

[AvsGunnar]

@jirnodhar 

Are you seeing any networks show up as available to connect?  

Post back your router model number and ISP (internet service provider).

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A known issue with certain cable ISP routers (since a recent firmware update to these routers), is a needed change of the Wireless Mode from g/n to b/g/n in the router settings.

Instructions for Changing the Router/Gateway Settings….

Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)

Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)

AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.

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If the above is not applicable, feel free to post back with the above information and any other details of your issue.