Hi, thanks but I have already looked at a number of Roku and other help postings, etc. I do not find my situation. I am not getting an error code; I tried to convey that before. The Roku freezes either at the screen of choosing the language or as I try to enter the password for my WiFi. It stays frozen until I unplug power; then I do not get any further on the next try. I have tried pushing the resent opening 2 x. it reset after only a few seconds the first time; I held it for 30 seconds the 2nd time as per recs. it did not fx any differently after I did that. My WiFi modem is dual channel. the Roku starts but gets stuck. So please tell me, what is the issue? I am about ready to return it and try some other streaming device. I have already spent 2 to 3 hours reading online incl Roku info and have gotten nowhere.
Have you tried new batteries in the remote? Don't assume the ones that came with it are any good.
Hi, thanks for the suggestion re batteries, but I have tried 2 brand new ones and it made no difference. My modem / router is supposed to be dual channel. I don't understand all the instructions about how to check the router if it is operating in dual bands, BUT I have checked the site for my provider, Shaw in Canada, and it clearly is supposed to be "dual-band WiFi (2.4GHz and 5GHz)", from their site.
thanks again,
nearbell, one thing I don't believe you've mentioned or have been asked is how you're powering the device. If you're using the TV's USB port to power it use the supplied power adapter. If you didn't get one (it appears some devices sold in other countries don't come with one) try one from a phone or tablet. Look at the fine print and use one that can supply at least 1 Amp (e.g., Output: 5V 1A).
You're not getting to the point where your Wi-Fi would make any difference, so there's no sense in going down that path until you can actually complete the Wi-Fi password entry.
Hi. Thanks for the help, renojim. Much appreciated. This may be a duplicate reply. I will see later. I have tried a 5 V 2 AMPower supply with the roku. It made no difference. You understood where my problem was occurring. I will wait and see if my previous attempt at a reply get's posted. If not I will try again. and say more.
