Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Bob48
Newbie

Why won't Roku express find wireless network

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Need to hookup Internet thru wireless.  Follow on screen directions but unit can;t find netwok, ????

 

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makaiguy
Community Streaming Expert

Re: Why won't Roku express find wireless network

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@nicdan80& @Bob48 -

There are some router setting issues that can prevent establishing Roku wifi connections. And to make matters worse, some of them can be caused by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.

  • ROKU LOCATES NETWORK AND REPORTS NETWORK QUALITY BUT CANNOT CONNECT
    Some router updates have changed the router's connection settings on the 2.4 GHz wifi band from b/g/n to just g/n, causing Rokus connecting to the 2.4 GHz wifi band to lose their ability to connect to the network.

    Note that, of recent Roku models, non-4K Roku Express/Express+ (model numbers below 3940) and Premiere/Premiere+ (model numbers below 4620) can ONLY receive the 2.4 GHz band and are therefore affected by this.

    The solution is to set the router's configuration back to using b/g/n.  See "Reconfiguring Router", below.
     
  • ROKU CANNOT FIND LOCAL WIFI NETWORK AT ALL
    There are several possible causes. If you have one of these situations, see "RECONFIGURING ROUTER", below.
     
    A) 2.4 GHZ WIFI BAND TURNED OFF
    Some recent router updates have turned off dual band routers' use of the 2.4 GHz band. Some Roku models, notably Roku Express/Express+ non-4K models (with model numbers below 3940) and Premiere/Premiere+ (model numbers below 4620), are lower end units with single band WiFi radios that only support the 2.4 GHz band. They, and many other devices of all sorts that are 2.4 GHz only, can't even see the 5 GHz band, let alone connect to it. If you have a 2.4 GHz only Roku model and a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.
     
    B) WIFI CHANNELS 12-14
    In the 2.4 GHz WiFi band, all Rokus support channels 1-11, as are used in North America. If your router supports 2.4 GHz channels 12-14 that are used in other regions make sure your router is set to use a channel in the 1-11 range and that you aren't using an auto setting that could select channels outside this range.
     
    C) DFS CHANNELS
    All Rokus with dual-band WiFi radios can connect to the 5 GHz wifi band in two ranges of channel numbers, 36-48, and 149-165. Channels between these two ranges are reserved as Dynamic Frequency Selection (DFS) channels and are shared with other uses such as military, radar, and weather. Only some of the newest Rokus using the latest WiFi processors can receive these DFS channels. Per the Wikipedia Chart at https://en.wikipedia.org/wiki/Roku#Feature_comparison, those models are:
    • Streaming Stick 4K/4k+ (3820/3821)
    • Express 4K/4k+ (3940/3941)
    • Ultra/Ultra LT (4800/4801)
    Many home use modems do not include the DFS channels but some do. If you have a Roku lacking DFS support that cannot find your WiFi network, try setting your router to NOT use DFS channels. If your router supports DFS channels and you can't turn them off, make sure you aren't using an auto setting that could select DFS channels.

Reconfiguring Router
Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:

If your problem was not caused by any of the above, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the "System restart" option under either "Settings > System > Power" or "Settings > System", or if more convenient you can just remove the Roku's power for a few seconds and let it restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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Strega2
Roku Guru

Re: Why won't Roku express find wireless network

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Do you know the four-digit model number?  Most Rokus labeled only "Express" have only 2.4GHz Wi-Fi.  If so, you'll need to make sure your router is currently running a 2.4GHz network.  (Not just capable of doing so.)

Banned but back. Because why not?
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jontalk
Roku Guru

Re: Why won't Roku express find wireless network

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@Bob48While I've never owned an Express device, the most common issues with connectivity are channel congestion. My advice would be to install WiFi Analyzer for Android or something similar if you have an iPhone. Then check the app to see how many others are using the same WiFi channel, log into the router and switch to one with less congestion. As the other member stated its possible the Express radio is for the 2.4gHz band which is slower and has fewer channel options than the 5 gHz band

Power User (film maker)
Mill Valley, CA

Jonathan
Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds. Motorola MB8600 modem. Asus RT-AX68U WiFi 6 router. Western Digital Power Line network adapters
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nicdan80
Newbie

Re: Why won't Roku express find wireless network

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i have the same problem with roku express 3900x . My router emits in both 5ghz and 2.5ghz.but roku cannot trace it either. Any help?

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makaiguy
Community Streaming Expert

Re: Why won't Roku express find wireless network

Jump to solution

@nicdan80& @Bob48 -

There are some router setting issues that can prevent establishing Roku wifi connections. And to make matters worse, some of them can be caused by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.

  • ROKU LOCATES NETWORK AND REPORTS NETWORK QUALITY BUT CANNOT CONNECT
    Some router updates have changed the router's connection settings on the 2.4 GHz wifi band from b/g/n to just g/n, causing Rokus connecting to the 2.4 GHz wifi band to lose their ability to connect to the network.

    Note that, of recent Roku models, non-4K Roku Express/Express+ (model numbers below 3940) and Premiere/Premiere+ (model numbers below 4620) can ONLY receive the 2.4 GHz band and are therefore affected by this.

    The solution is to set the router's configuration back to using b/g/n.  See "Reconfiguring Router", below.
     
  • ROKU CANNOT FIND LOCAL WIFI NETWORK AT ALL
    There are several possible causes. If you have one of these situations, see "RECONFIGURING ROUTER", below.
     
    A) 2.4 GHZ WIFI BAND TURNED OFF
    Some recent router updates have turned off dual band routers' use of the 2.4 GHz band. Some Roku models, notably Roku Express/Express+ non-4K models (with model numbers below 3940) and Premiere/Premiere+ (model numbers below 4620), are lower end units with single band WiFi radios that only support the 2.4 GHz band. They, and many other devices of all sorts that are 2.4 GHz only, can't even see the 5 GHz band, let alone connect to it. If you have a 2.4 GHz only Roku model and a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.
     
    B) WIFI CHANNELS 12-14
    In the 2.4 GHz WiFi band, all Rokus support channels 1-11, as are used in North America. If your router supports 2.4 GHz channels 12-14 that are used in other regions make sure your router is set to use a channel in the 1-11 range and that you aren't using an auto setting that could select channels outside this range.
     
    C) DFS CHANNELS
    All Rokus with dual-band WiFi radios can connect to the 5 GHz wifi band in two ranges of channel numbers, 36-48, and 149-165. Channels between these two ranges are reserved as Dynamic Frequency Selection (DFS) channels and are shared with other uses such as military, radar, and weather. Only some of the newest Rokus using the latest WiFi processors can receive these DFS channels. Per the Wikipedia Chart at https://en.wikipedia.org/wiki/Roku#Feature_comparison, those models are:
    • Streaming Stick 4K/4k+ (3820/3821)
    • Express 4K/4k+ (3940/3941)
    • Ultra/Ultra LT (4800/4801)
    Many home use modems do not include the DFS channels but some do. If you have a Roku lacking DFS support that cannot find your WiFi network, try setting your router to NOT use DFS channels. If your router supports DFS channels and you can't turn them off, make sure you aren't using an auto setting that could select DFS channels.

Reconfiguring Router
Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:

If your problem was not caused by any of the above, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the "System restart" option under either "Settings > System > Power" or "Settings > System", or if more convenient you can just remove the Roku's power for a few seconds and let it restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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