Your connection to the internet is assigned an WAN (Wide Area Network) IP (Internet Protocol) number by your internet provider. This is your external IP number that tells the remote server (Viki in this case case) where to send your data. You can use a website like https://www.iplocation.net/ to see what this WAN IP number is and where it indicates you are located. If this doesn't represent your actual area, this can cause problems with internet sources that limit distribution geographically for business or licensing reasons -- contact your internet provider and ask to be reassigned to an IP in your area.
When you connect to a home network, this allows multiple devices to share your single internet connection. Your router assigns a LAN (Local Area Network) IP number to each device connected to your net. This LAN IP is only used within your network, not out on the internet, and is the one your Roku will show you.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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