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Reel Rookie

Tv won’t set up. Cant get pass channel update. Internet connection is good

I can not get my tv re started. Internet is good. I powered off the tv. I have unplugged my tv several times. I restarted my router. My tv has just be stuck on channel update 1 of 96 updating ‘AirPlay for two days now. I have no clue what I can do to get pass this. 

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Community Streaming Expert

Re: Tv won’t set up. Cant get pass channel update. Internet connection is good

When the setup fails to complete here are a some things that some people have found to work for them. They may not be universally successful, but they are at least worth a try.

Easiest to try, so try this first: Restart your router, even if other devices on the network are not having problems. When your router has completed its startup, try repeating your Roku setup.

If this is a separate Roku device, not a TV with Roku built in, if you are powering your Roku by plugging into the USB port on the TV, try powering from house power via a USB power adapter, as some TV USB ports don't supply enough power to drive a Roku reliably. If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, another USB power adapter you have from another device should work as long as the fine print on it says it outputs at least 1 amp.

Try using a different WiFi network to do the update - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the WiFi connection to use your intended home WiFi network via Settings > Network > Set up connection. Why this works, when it does, I haven't a clue.

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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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