Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reel Rookie

Streaming Stick Remotes Don't Work

Had 4 Premiers. All stopped getting WiFi signal unless I moved then6 10' or less from router. Bought new Streaming Sticks. Remotes work sporadically at best. I see lots of people have this issue. Way too hard to get tech support. I have purchased 7 units total and none of them work right. 6 are less than 1 hear old. Unacceptable. Can anyone help? 

0 Kudos
Retired Moderator

Re: Streaming Stick Remotes Don't Work


Thanks for the post.

Can you please specify the issue you are experiencing? What wireless frequency are you using? Have you already tried switching the wireless channel on your router to see if that helps with your device connectivity? In addition, have you tried rebooting your wireless network to see if that helps? 

For troubleshooting purposes, have you tried connecting your Roku devices to an alternate wireless network, such as a mobile hotspot, to see if you are experiencing the same issue?

Please keep us posted and we will be able to assist you further.


Danny R.
Roku Community Moderator
0 Kudos