Wi-Fi & connectivity

[jc0425]

The wifi signal just drops on my Roku TV Model 55S531.  It just started this about 3 days ago.  I've had it since last December.  Everything else is connected and it even says my TV is connected but it just buffers.  I have to unplug the TV and then it boots up.  

[RokuCarly · Accepted solution]

Welcome, and thank you for posting here at the Roku Community, @jc0425.

Thanks for raising your network issues with us. Rest assured that we will find you the best resolution possible.

May we first know who is your Internet Service Provider? We also recommend resetting your network connection by navigating to your Home screen. Scroll up or down to select Settings > System > Advance system settings > Network reset connection. 

After doing so, reboot your router. You may need to review instructions from your internet service provider (ISP) or router manufacturer to perform it properly. In some cases, you can simply unplug your router and plug it back in, and in other cases, it may require pressing a reset button on the device. For help, visit the website of your ISP or router manufacturer or contact them directly.

We'll be looking forward to your update. Hope this helps! 

Kind regards,
Carly

[jontalk]

@jc0425While I don't recognize the Roku model, from experience dropped signals usually have to do with WiFi channel congestion. Best way to find out is by using a phone app like WiFi Analyzer for Android or if you have an iPhone search for something similar. Once installed it will show you which channels are the most congested as compared to the one you're using. By switching the channel to one with less interference it could solve the problem, though you'll need to know how to log into your router to do it 🙂 Hope that helps