Wi-Fi & connectivity

[CSMJ]

Were you able to resolve this? I’m having the same issue. I’m trying to link to my Verizon but it’s taking me to the old Verizon site and saying my sign-in is incorrect. 

[RokuCarly]

Warmest greetings here in the Roku Community, @CSMJ!

We appreicate you reaching out for support. No worries! We're here to find you the best resolution possible.

Before we proceed, we want to clarify if you are having issues with connecting your Roku payer to your network connection. 

• Are there any error messages prompted on your screen? 
• Is this the first time you are having this issue? 
• Also, have you successfully connected your other Roku players to your Wi-Fi?

We'll be anticipating your response as we are more than eager to provide you with an accurate resolution. 

Best regards,
Carly

[CSMJ]

No, my network connection is fine. I’m just having issues when I open an app and it wants to link me to my tv provider. I type in the site/roku and it gives me a code. I enter the code and it directs me to sign in with my tv provider. When I attempt to sign in, it gives me an error. I know Verizon updated their site so I’m not sure if that’s the issue. Roku won’t direct me to Verizon’s updated sign-in page. 

[RokuCarly]

Thanks for the added information, @CSMJ.

Could you please specify which app and Roku player you are having this issue with? In addition, when did you first observe this from happening? If you could send us photos of the error messages prompted, it would be a big help for reference. 

Regards,
Carly