Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Roku won’t connect to internet after resetting router and factory reset

0 Kudos
Ellishouse
Newbie

Re: Roku won’t connect to internet after resetting router and factory reset

My roku want content to my internet

0 Kudos
renojim
Community Streaming Expert

Re: Roku won’t connect to internet after resetting router and factory reset

@Ellishouse , if you have Comcast/Xfinity or Cox as your ISP ensure your wireless mode is set to b/g/n and not g/n. For Comcast/Xfinity:

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Hoangdwin
Newbie

Re: Roku won’t connect to internet after resetting router and factory reset

I’m having the same issues as all of this people. How can I solve? 

0 Kudos

Re: Roku won’t connect to internet after resetting router and factory reset

I'm having the exact same issue

Model: 3920X - Roku Premiere

Serial number: YH0059130454 (K42995130454)

Software version: 10.5.0 - build4208-91

Timestamp:2021-11T02:22:42Z

Issue ID: 54-469-582

0 Kudos
libwriii
Newbie

Re: Roku won’t connect to internet after resetting router and factory reset

Mine is doing the same thing i've restarted everything multiple times but it still won't let me connect so i can't even get past the set up page 

0 Kudos
JoeS1
Newbie

Re: Roku won’t connect to internet after resetting router and factory reset

I am having the same issue with the same model 3920X Premiere unit.  An error message that comes up is "Unable to support USB device".  I have 2 other ROKU devices connected to my network that are working satisfactorily. 

Do I need to throw this away and get another streaming device?

Re: Roku won’t connect to internet after resetting router and factory reset

My Roku suddenly stopped working and will not connect to the internet. I’ve restarted it, restarted the router, and done a Roku factory reset and it still will not work. Is there any other guidance?

0 Kudos
jsccrubs
Newbie

Re: Roku won’t connect to internet after resetting router and factory reset

I'm also having the same problem

0 Kudos
RokuDanny-R
Retired Moderator

Re: Roku won’t connect to internet after resetting router and factory reset

@delacruzan06 @jsccrubs

Thanks for the posts.

Can you please specify the issue you are experiencing? What Roku model device are you using? Are you able to connect to an alternate wireless network, such as a mobile hotspot, to see if you are able to connect? Who is your ISP (internet service provider)?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.