Wi-Fi & connectivity

[Jrft1379]

I just switched ISP and with that came a new router. Every other device accepted the new network & password without incident. But my Roku Express will not. I have tried the following steps:

• Tried to add the network manually via the "Private Network" option.

• Restarted the Roku Express.

• Restarted the router.

• Tested the Roku Express' connectivity by using my phone's mobile hotspot. It connected with no issues. 

• Reset the network connections.

▪︎ Reset to Factory Settings.

Nothing has worked. It still will not accept the network password.

[AvsGunnar]

@Jrft1379 

If this new password has any special characters, try removing them and see if the Express now connects. (the special character that may be the culprit varies between Roku devices and router model numbers.) The Express models are reported to have an issue with the pound symbol (#) in most cases.

Go into your router settings (or use your router's app if available) and change the SSID passwords to eliminate the special characters.

If the special character is not the issue, make sure the router is using WPA2-Personal encryption.  If using a wifi6 router, make sure the setting is not just using WPA3.  Need to use WPA2/WPA3.