Forum Discussion

Madat23woko's avatar
3 years ago

Roku suddenly won't connect to wifi

I have tried everything that I instructed to and nothing is working, it just keeps saying unable to connect to wireless network...

8 Replies

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  • RokuKarla's avatar
    RokuKarla
    Retired Moderator

    Hi Madat23woko

    Thanks for reaching out to the Roku community!

    I'd be delighted to take a closer look to see how we can assist. Do you receive an error code or message when connecting to the network? Did you try to connect the device to your home network or to the router?

    Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your hotspot is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
    If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet.

    Keep us posted with the details.



    Regards, 
    Karla

    • darbygirl68's avatar
      darbygirl68
      Newbie

      Same issue here. Only the Roku channel and live TV. Everything else is working. I've reset the system, reconnected the wifi and still nothing.

      No error codes

      • Bbattersby's avatar
        Bbattersby
        Channel Surfer

        It's got to be them. Started an hour ago and I have exactly the same problem. Bad plan to update software during prime viewing time. 

  • Bbattersby's avatar
    Bbattersby
    Channel Surfer

    Is it that roku viewing channels don't work?  I can connect to Pluto, Prime, Netflix. But suddenly Roku network doesn't load.