I bought a new modem, and now my Roku Streaming Stick 4K is stuck on the "choose your network" or Error 003 "Can't update" screens. The correct network name is on the list, I get two green check marks for connection, and then it can't update software and goes back to the "choose your network screen".
I tried other suggestions that I saw here, e.g. held buttons down on the remote, rebooted the TV, the modem, and the Stick, took batteries out of the remote, reset the stick, no change.
The router's dashboard shows it is broadcasting a 2.4 GHz signal, the Streaming Stick 4K is Model 3820X ans s/n #S08Y41C58#
Help!
ranbush wrote:The router's dashboard shows it is broadcasting a 2.4 GHz signal, the Streaming Stick 4K is Model 3820X ans s/n #S08Y41C58#
In the 2.4 GHz band, be sure your router is set:
To use a channel in the 1-11 range as are used in North America. Channels 12-14, as are used in some other regions, are not supported. If your router has an auto feature that could select channels 12-14, turn it off.
Some routers are set up to use g/n 2.4 GHz connection parameters. Rokus need this to be set to b/g/n.
