Forum Discussion

Kaif2220's avatar
Kaif2220
Newbie
4 years ago

Roku connects to wifi but stays on choose your network page

I have tried EVERYTHING on this thing it's a roku express. I paused a show and when I went back to go watch it, it took me to home page and said no internet. I have tried every single suggestion on t...
tv & player wifi
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hi Kaif2220

We're sorry to hear about the issue you're experiencing.

Have you made sure that your router is broadcasting a 2.4 GHz signal? Please be advised that Roku Express is a single band wireless device and is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.

If so and the issue persists, reply here with the serial number of your player. It can be found in Settings > System > About.

We look forward to your response.


All the best,
Kariza

ranbush's avatar
ranbush
Channel Surfer
3 years ago

I bought a new modem, and now my Roku Streaming Stick 4K is stuck on the "choose your network" or Error 003 "Can't update" screens. The correct network name is on the list, I get two green check marks for connection, and then it can't update software and goes back to the "choose your network screen".

I tried other suggestions that I saw here, e.g. held buttons down on the remote, rebooted the TV, the modem, and the Stick, took batteries out of the remote, reset the stick, no change.

The router's dashboard shows it is broadcasting a 2.4 GHz signal, the Streaming Stick 4K is Model 3820X ans s/n #S08Y41C58#

 

Help!

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago
    ranbush wrote:

    The router's dashboard shows it is broadcasting a 2.4 GHz signal, the Streaming Stick 4K is Model 3820X ans s/n #S08Y41C58#

    In the 2.4 GHz band, be sure your router is set:

    To use a channel in the 1-11 range as are used in North America.  Channels 12-14, as are used in some other regions, are not supported.  If your router has an auto feature that could select channels 12-14, turn it off.

    Some routers are set up to use g/n 2.4 GHz connection parameters.  Rokus need this to be set to b/g/n.

     

    • ranbush's avatar
      ranbush
      Channel Surfer
      3 years ago

      I looked at that Support page again (I also found it yesterday), but the suggested remedies are not working for me.

      I reset the Streaming Stick again, but it didn't make a difference.

      The only menu I see is the "choose network" process. I went through it again just now, and Roku sees my network, I get two green checks for network and internet, but I still get "Error 3" and then I can't get back to the Home menu, or Settings. The remote won't do anything except "choose network". 

      How do I get out of the "choose network" loop, and get to the Home menu or Settings?

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi ranbush

        Welcome to the Roku Community!

        If your Roku device is stuck on the "Choose your network" screen and you are unable to exit the loop even after resetting the device, here are a few troubleshooting steps you can try:

        • Check your Wi-Fi signal strength: Make sure your Roku device is within range of your Wi-Fi network and the signal strength is strong enough for the device to connect. You can check the Wi-Fi signal strength on your Roku device by going to Settings > Network > About.
        • Restart your router: Try restarting your Wi-Fi router by unplugging it from the power source, waiting for about 30 seconds, and plugging it back in. This may help resolve any network connectivity issues.
        • Change your network security type: If your Wi-Fi network uses WPA2-PSK (AES) security type, try changing it to WPA-PSK (TKIP) security type or vice versa. This may help resolve any compatibility issues between your Roku device and your Wi-Fi network.
        • Factory reset your Roku device: If none of the above steps work, you can try performing a factory reset on your Roku device. To do this, press and hold the Reset button on the back of your Roku device for about 15 seconds, or until you see the Roku logo on your TV screen. Once the device has reset, you can set it up again and try connecting to your Wi-Fi network.

        We hope it helps!


        Warm Regards,
        Lianna