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sassybasslady
Newbie
Monday

Roku Ultra message says no internet connection

Roku Ultra is direct wired via ethernet cable and will intermittently freeze with message no internet connection which is not true as the connection is fine on the smart TV apps. When I follow the prompts to check the connection most of the time it says it can't start and I need to restart the device. It's pretty much doing this all the time now.

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RokuJohnB
Community Moderator
Community Moderator
yesterday

Re: Roku Ultra message says no internet connection

Welcome to the Roku Community, @sassybasslady!

Thanks for letting us know about your problem connecting the Roku Ultra to a wired ethernet. We're happy to help.

We recommend rebooting both your router and your Roku device. We would also recommend trying another ethernet cable.

The error code you mentioned is detailed in our Support resources here: What should I do if I can't connect to my home network or the Internet?

Please try doing this and see if it helps with what you're experiencing.

Best regards,
John

John
Roku Community Moderator
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