Hi @av8rhutch,
Thanks for the response!
These have primarily been reported before with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T reported so far). Still, it's possible they could also occur with user-owned routers that have received updates.
- ROKU LOCATES NETWORK BUT CAN NOT CONNECT
Some router updates have changed the router's connection settings from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. The solution is to set the router's configuration back to using b/g/n.
- ROKU CAN NOT FIND LOCAL WIFI NETWORK
Some routers have turned their 2.4 GHz wifi band off, leaving only the 5 GHz band operational. Devices with single-band wifi radios, notably Roku Express and Premiere models (but not Express 4K models), and many other single-band devices, can not even see the 5 GHz bands. The solution is to reconfigure the router and turn the 2.4 GHz band back on.
If you need to make configuration changes on equipment supplied by your internet provider but have no access to its settings, you may request your internet provider to make the changes.
Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.
All the best,
Chel
Jecheal R.
Roku Community Moderator
