I have had 0 help from the Roku Support chat and am hoping that people on the forum are more helpful. I am having a few issues, so I would appreciate any help.
The first issue is that my Streaming Stick+ (model 3811x) does not automatically connect to my WiFi when I turn the TV on. It often says "Not Connected" on the top right. I am able to fix this issue only by unplugging the Roku's power cord and switching which HDMI port it is connected to. Then when it turns back on it connects to the internet.
After doing the above, I then start to stream a TV show. Now comes the issue with my Voice Remote Pro (model RCAL7R). It stops working after watching TV for 5 or so minutes, but the remote on my iPhone through the Roku app works.
And as I'm writing this.... the TV just lost it's connection to the internet so what I was watching stopped streaming!!! What is going on with my Roku? Can anyone help?
One thing worth noting is that my apartment building's WiFi is a shared network where each device's MAC address has to be registered with your account. I've registered the MAC address, but not sure if there is something else going on.
PS per @RokuDanny-R 's request, the serial number for the streaming stick+ is 255112738267.