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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Barticus
Channel Surfer
‎08-24-2022 06:43 PM

Roku Premiere keeps dropping wifi

I've had my Roku Premiere for about three years.  Lately, it's started dropping the wifi.  I can't detect any pattern - working fine and then it drops.  When I try to re-establish the connection (by setting it up again) it won't find anything until I restart the Roku device.  When I restart the device it automatically connects again without me having to re-establish anything.

A couple of months ago I got a new modem/router.  It's an ARRIS G36 DOCSIS 3.1 using the 802.11ax standard (which is supposed to support 802.11 b/g/n).  It's connected to the 2.4GHz band using channel 1, and the signal strength is excellent.  All other devices using the 2.4GHz band are working fine.  I also have a Roku TV which is working fine, but it's using the 5 GHz band.

Any help would be appreciated.

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5 REPLIES 5
renojim
Community Streaming Expert
‎08-24-2022 08:22 PM

Re: Roku Premiere keeps dropping wifi

Is the model number 3920?  If so, you're not alone.

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Barticus
Channel Surfer
‎08-25-2022 04:51 AM

Re: Roku Premiere keeps dropping wifi

Yes, 3920R.  Soooooo, it's nice to know I'm not alone, but does anyone know if Roku is trying to fix this, or do I just need to replace it?  It's not quite two years old.

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makaiguy
Community Streaming Expert
‎08-25-2022 04:58 AM

Re: Roku Premiere keeps dropping wifi

@Barticus-

If you have access to the modem/routers configuration setup, make sure the 2.4 GHz wifi band is set to connect via at least b/g/n protocols. If just set to g/n it can cause the problem you describe.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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Brianaangus
Newbie
‎03-01-2023 01:33 PM

Re: Roku Premiere keeps dropping wifi

Hello! Having this issue now with my roku. Did you ever find a solution?  

Much appreciated. 

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Barticus
Channel Surfer
‎03-01-2023 01:39 PM

Re: Roku Premiere keeps dropping wifi

Yes, I had to change the channel on router to de-conflict it with a neighbor's wifi.