Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Barticus
Channel Surfer

Roku Premiere keeps dropping wifi

I've had my Roku Premiere for about three years.  Lately, it's started dropping the wifi.  I can't detect any pattern - working fine and then it drops.  When I try to re-establish the connection (by setting it up again) it won't find anything until I restart the Roku device.  When I restart the device it automatically connects again without me having to re-establish anything.

A couple of months ago I got a new modem/router.  It's an ARRIS G36 DOCSIS 3.1 using the 802.11ax standard (which is supposed to support 802.11 b/g/n).  It's connected to the 2.4GHz band using channel 1, and the signal strength is excellent.  All other devices using the 2.4GHz band are working fine.  I also have a Roku TV which is working fine, but it's using the 5 GHz band.

Any help would be appreciated.

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5 REPLIES 5
renojim
Community Streaming Expert

Re: Roku Premiere keeps dropping wifi

Is the model number 3920?  If so, you're not alone.

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Barticus
Channel Surfer

Re: Roku Premiere keeps dropping wifi

Yes, 3920R.  Soooooo, it's nice to know I'm not alone, but does anyone know if Roku is trying to fix this, or do I just need to replace it?  It's not quite two years old.

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makaiguy
Community Streaming Expert

Re: Roku Premiere keeps dropping wifi

@Barticus-

If you have access to the modem/routers configuration setup, make sure the 2.4 GHz wifi band is set to connect via at least b/g/n protocols. If just set to g/n it can cause the problem you describe.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Re: Roku Premiere keeps dropping wifi

Hello! Having this issue now with my roku. Did you ever find a solution?  

Much appreciated. 

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Barticus
Channel Surfer

Re: Roku Premiere keeps dropping wifi

Yes, I had to change the channel on router to de-conflict it with a neighbor's wifi.