Wi-Fi & connectivity

[Barticus]

I've had my Roku Premiere for about three years.  Lately, it's started dropping the wifi.  I can't detect any pattern - working fine and then it drops.  When I try to re-establish the connection (by setting it up again) it won't find anything until I restart the Roku device.  When I restart the device it automatically connects again without me having to re-establish anything.

A couple of months ago I got a new modem/router.  It's an ARRIS G36 DOCSIS 3.1 using the 802.11ax standard (which is supposed to support 802.11 b/g/n).  It's connected to the 2.4GHz band using channel 1, and the signal strength is excellent.  All other devices using the 2.4GHz band are working fine.  I also have a Roku TV which is working fine, but it's using the 5 GHz band.

Any help would be appreciated.

[renojim]

Is the model number 3920?  If so, you're not alone.

[Barticus]

Yes, 3920R.  Soooooo, it's nice to know I'm not alone, but does anyone know if Roku is trying to fix this, or do I just need to replace it?  It's not quite two years old.

[makaiguy]

@Barticus-

If you have access to the modem/routers configuration setup, make sure the 2.4 GHz wifi band is set to connect via at least b/g/n protocols. If just set to g/n it can cause the problem you describe.

[Brianaangus]

Hello! Having this issue now with my roku. Did you ever find a solution?  

Much appreciated. 

[Barticus]

Yes, I had to change the channel on router to de-conflict it with a neighbor's wifi.