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brifd1
Reel Rookie

Renamed network, won't connect

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I had an issue with excessive data. After going through most if not all other options, I changed the network, as it's a PITA to have to put the change through for almost every smart device vs. it being the other way around, i.e., when you change the network name and/or password that your devices were connected to, they all automatically change to that network name and/or password. I have yet to succeed with at least 4 of my smart devices, including the Roku, and I have multiple Rokus.

The network signal strength is excellent. It should be: the router is less than 1 foot below the Roku Streambar Pro. I've entered the password over a dozen times, it fails each time. Today, I discovered that I could use voice control to do this, as the setup screen prompted me to do this (but never before). I've reset the Roku several times. I've reset the Network connection. I've disconnected and rebooted the router and/or modem multiple times. Finally, I factory reset the Roku. This created more problems, that is for a couple of days until I saw the suggestion that one could use a hotspot to re-set up the Roku, Fortunately, I know enough about hot spots, and that finally got me past the first screen and seeing a bunch of streaming sites, different than the ones that I had carefully organized before. Thanks a lot, Roku, not, for making this such a horrendous endeavor that's only suited for the most technologically advanced! Many of us change our network names and/or passwords as the so-called experts advise us to do on a regular basis (I don't, for resetting dozens of smart devices from cameras to switches was and is an awful process). And, the Roku Streambar Pro not having an Ethernet plug leaves me with wireless as the only option.

I'm left with the following as the possibility. When I changed the network name and password for the router, an Asus Zen AT-8 mesh system, by default it put it in Tri-Band SmartConnect mode, meaning that while it has three networks, one of which is 2.4, it selects the best one from the requests that come in. My guess is that it cannot figure out what the Roku wants, or the Roku can only connect with a network that is 2.4 at all times. After some looking, I also checked to see if Mac Filtering was on, and from what I can tell from the router's technically-oriented presentation, it's not on. SMH as to when the techies will make their products understandable and easy to use for the rest of us...we don't need dozens of features! Anyway, the way I had it before - when it did work - was three separate network names, one being 2.4. The other option that I am looking for from the router side, but I haven't seen or found yet, is whether I can put in the Roku's Mac address somewhere as an acceptable inbound one, but it appears that it will accept anything that gets by its scam filters unless it's in the Deny list, the opposite logic.

Any suggestions would be appreciated. I hesitate to remove the Triband Smartconnect, as that means changing all of my smart devices all over again, a prospect that I would not relish, nor should it be this way. Alternatively, ditch the Roku universe altogether and look for a different option, which at this point is looking increasingly enticing after 3 partial days of trying to solve this problem. PS- Thanks for booting me off when I tried to post this the first time.

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brifd1
Reel Rookie

Re: Renamed network, won't connect

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I just thought of two solutions, and the first one worked!

The one that definitely worked: set up (if you have this option and haven't done so already) a Guest Network if it's 2.4 gHz, as it is for my Asus Zen XT-8 mesh system. Give it access to all of your nodes if you have multiple Rokus in multiple locations, as I do. Give the user unlimited access to it. Assign appropriate security (2/3 worked for me). Of course, I rarely have guests, so that's not a problem.

The second option that I was thinking of was if I could find the SSID to the regular network from within the labyrinth of screens for my router, there's a place to enter this under Choose your network\Private Network on the Roku menu.

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brifd1
Reel Rookie

Re: Renamed network, won't connect

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I just thought of two solutions, and the first one worked!

The one that definitely worked: set up (if you have this option and haven't done so already) a Guest Network if it's 2.4 gHz, as it is for my Asus Zen XT-8 mesh system. Give it access to all of your nodes if you have multiple Rokus in multiple locations, as I do. Give the user unlimited access to it. Assign appropriate security (2/3 worked for me). Of course, I rarely have guests, so that's not a problem.

The second option that I was thinking of was if I could find the SSID to the regular network from within the labyrinth of screens for my router, there's a place to enter this under Choose your network\Private Network on the Roku menu.

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AvsGunnar
Community Streaming Expert

Re: Renamed network, won't connect

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@brifd1 

A few things to look at.

1. make sure sure are using WPA2 security for your password (normally under "Security Settings") under all your bands. (2.4 and 5ghz).

2. remove all special characters from your password (use numbers and letters), or remove password completely for testing. (again, make sure this password is across all bands since using mesh).

3. Disable the use of DFS (use of wireless channel 52-140) for testing.

----

Are you sure the model is AT-8?  Trying to see the capabilities of this router and I don't see/have a GUI for this model.  If you can verify the model number we can likely point you to the locations of different settings to try.  Also, who is ISP (internet service provider)?

Additionally, post the model numbers of your Streambars and all Roku devices having issues from Settings/System/About. (different models will have different capabilities/features that may need to be considered).

EDITED... see you posted a response while I was responding. 👍

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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