Wi-Fi & connectivity

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lmparnell23
Reel Rookie

No Networks Available on TCL Roku 32S327

I purchased my TCL Roku TV (model no. 32S327) in mid-2023 and used it flawlessly in my home office for many months. I took several months away from the office, so the TV was unplugged and not turned on for quite a while. I just tried to get back to it, and it will not even find any wifi networks to connect to. I have done all the resetting of the internet router as well as the TV itself with no luck. I tried manually inputting our network information, and still nothing. Everything else in our house is connected flawlessly with a strong signal. My phone has a strong wifi connection when standing right next to the TV. So it shouldn't be a weakness issue...? Neither the router nor the TV have moved since it last worked, so this makes no sense

I tried to send an email through the TCL Roku site, but it won't let me complete the submission form. It tells me to select a model but the only option to select is something that I don't even have. So I can't email them.

I'm beyond frustrated. I haven't even had this for 2 years, and again it worked perfectly before I took a break from my office. 

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makaiguy
Community Streaming Expert

Re: No Networks Available on TCL Roku 32S327

@lmparnell23-

On your other devices that find and connect to youur network router, what WiFi band and channel number do they report they are connecting to?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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lmparnell23
Reel Rookie

Re: No Networks Available on TCL Roku 32S327

I have no idea. I'm not tech savvy enough to know how to find that information. 

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