Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Kjdennis1
Newbie

New WiFi and lost remote no Ethernet

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I am on new WiFi, so Roku tv isn’t connect to it, lost my remote, and Ethernet cable isn’t an option. What do I do to be able to get TV connected to WiFi

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AvsGunnar
Community Streaming Expert

Re: New WiFi and lost remote no Ethernet

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@Kjdennis1 

Three options.

1. Go into your router and change the Network Name (SSID) and password to those of your old wifi and you should be able to connect. (Roku remembers last connected network).

2. Use a mobile hotspot.  Rename the hotspot to your Network Name (SSID) and password to those of your old wifi.  Use another mobile device to launch the Roku mobile app.  Connect to the Roku and then select your new network (router) from Settings/Network/Setup Connection.

3.  Purchase a replacement Roku remote from Walmart, Best Buy, Target, etc, or use a Roku compatible universal streaming remote.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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AvsGunnar
Community Streaming Expert

Re: New WiFi and lost remote no Ethernet

Jump to solution

@Kjdennis1 

Three options.

1. Go into your router and change the Network Name (SSID) and password to those of your old wifi and you should be able to connect. (Roku remembers last connected network).

2. Use a mobile hotspot.  Rename the hotspot to your Network Name (SSID) and password to those of your old wifi.  Use another mobile device to launch the Roku mobile app.  Connect to the Roku and then select your new network (router) from Settings/Network/Setup Connection.

3.  Purchase a replacement Roku remote from Walmart, Best Buy, Target, etc, or use a Roku compatible universal streaming remote.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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makaiguy
Community Streaming Expert

Re: New WiFi and lost remote no Ethernet

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@Kjdennis1-

If you decide to go the replacement remote route ....

(And I suggest you do.  If your Roku ever drops its WiFi connection you'll need a remote to get it back, and in the meanwhile you'll have a backup remote.)

For a Roku TV (i.e. one with Roku capabilities built in) be sure you get a remote that says it is for Roku TV.   Separate Roku devices use a different set of IR commands than Roku TVs do.

Or spend the money for a Roku Voice Remote - it must be paired with the Roku you intend to use it with, but it will connect to both Roku TVs and Roku devices (except for some very old ones).

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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