Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
WhitneyM
Newbie

Must do factory reset to reconnect to Wi-Fi

Same exact issue here. I just upgraded to Frontier Fios around Sep 2022 and I purchased this Roku shortly thereafter. I imagine the modem I was provided through Froniter is new enough and I've checked around the eeos settings for a fix, to no avail... I have also tried all other recommended steps, restarting my home network, resetting network on Roku, disconnecting then reconnecting the WiFi on Roku, restarting the Roku.  Nothing works except for the factory reset! 

One interesting finding: the first time a wifi disruption happened, I found that I could connect to my mobile hotspot easily enough and use Roku through that network instead of my home network. I did ultimately do a hard reset on Roku and successfully connect my home network, though, and it worked well for a few weeks. However, the next time a wifi disruption happened, the mobile hotspot backup didn't even work, so I had to do the hard reset again on my Roku before I could connect it to any network. 

I know plenty of people using these devices without issue, and I really don't understand the prob... maybe I am coincidentally missing some critical Roku system update for the few hrs I leave it disconnected from wifi when a disruption happens? and then by the time I manually reconnect the Roku to my home network, Roku can't function properly using the network due to the system update that it missed? Lololol... in any case, for me, it is not really worth the hassle to go through the factory reset when I have a wifi disruption, esp having frequent guests who use the Roku connected TV. I'll prob switch back to Chromecast/Firestick if those will work better with my wifi situation unless there's a better solution that doesn't involve the replacement or enhancement of my home internet services/equipment. 

0 Kudos
1 REPLY 1
RokuAustin
Community Manager
Community Manager

Re: Must do factory reset to reconnect to Wi-Fi

Welcome to the Roku Community, @WhitneyM, and thanks for jumping in.

It sounds like you've done an extraordinary amount of troubleshooting and we'd like to go ahead and replace your device. What you're experiencing isn't typical and does not line up with any recent updates. All Roku players carry a one-year warranty, so it sounds like you're still within that timeframe.

If the replacement continues to have networking issues, then there's a configuration incompatibility happening on your Eero network that you would need to investigate further.

A member of our customer support team will reach out to the email address associated here within the next day or so to help process a warranty replacement. 

Send me a PM if you need any further assistance. 

Happy Streaming!

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.