Forum Discussion

BandM's avatar
BandM
Newbie
2 years ago
Solved

Intermittently Losing Internet Connection

I have 2 Roku devices and a Roku tv.  The Roku Express 4K Model 3940X started losing the internet connection several days ago.  Everything else stays connected (Roku tv, Roku 3900X, security system)....
tv & player wifi
  • RokuArjiemar's avatar
    RokuArjiemar
    12 months ago

    Hello! TR10,

    Thank you for your post in the Roku Community!

    We appreciate you reaching out to us about your Roku device's issue connecting to your Wi-Fi. We're pleased to assist.

    Did we recently make any changes to your network or network provider?

    Try selecting the 2.4 GHz band of your network for all your Roku devices and see if the connection stabilizes. If so, it could just be an interference/strength issue. Try changing the Wireless Mode under the router settings for the 2.4ghz band to b/g/n.

    You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.

    For additional troubleshooting steps, please refer to How to Resolve Internet Errors and Issues on your Roku streaming device.

    Suppose the previous steps did not fix your internet connection issue, and you are comfortable working with networking equipment. In that case, you can visit the article with advanced troubleshooting tips and networking features.

    Thanks,
    Arjiemar

JWS9518's avatar
JWS9518
Roku Guru
8 months ago

Mic_l_ That usually means the USB port is either bent or damaged or the power cord itself has a broken connection.  I would first suggest trying a different power cord and see if that helps.  You could also try cleaning the connection with alcohol and cotton swab just in case it is dirty.  If those things don't work, the USB port is probably broken.  

Streamuser's avatar
Streamuser
Reel Rookie
8 months ago

I have the same problem with a Roku device plugged into an android TV. The Roku device drops several times a day, but the TV, other android devices, and laptop stay connected. As a workaround, I restart the AT&T 2.4GHz wifi on the AT&T All-Fi Hub from a Chrome web browser on an Android device. It takes about 15 seconds; the Roku device usually reconnects on its own; sometimes it's manually. That way I don't have to reboot or unplug any devices. I saved the Hub Ip address as a favorite and Hub password in Google to keep from retyping everything. 

  • expert316's avatar
    expert316
    Newbie
    7 months ago

    Google WiFi Pro does not allow you to configure 2.4Ghz. Fix your firmware, Roku.

    I typed a much longer response but your **bleep** Community system made me re-register a new username even though I've had an account here for over a decade. Fix that **bleep**, too.