Hi @Imoverit,
Thanks for your post.
Let us help you get connected. For us to help you better, we will ask a set of questions to isolate the issue:
- Does your Roku device is already activated and updated to the latest software version?
- Have you tried to Authenticate the connection using a different device like another smartphone or laptop?
- What troubleshooting steps have you already taken to try to resolve the issue?
For full information on this, you can take a look at this link: Hotel & Dorm Connect
Please let us know and we'll continue assisting you from there!
Regards,
Nimfa
