So I followed the "what was best to fix" solution offered up by the useless Roku support and that was to go in and reset the network connection. This was as expected, useless, so, what I did find that works well is that every roku has a screen mirroring set up. We have the little cheap roku express and it worked normally (regularly) for a couple of weeks then it would just lag, connect, disconnect, it just worked aweful so, we turned on the mirroring on the roku set up then opened what we wanted to watch on our samsung A2 tablet and YES!! Now, we did have to put the tablet close to the Roku but thats the easiest best fix, you don't have to use your Hotspot but whatever you use to connect through your roku use that once it basically turns on and walla. If you don't get the hotel or dorm option we reset the roku (which took an hour to reload) maybe longer, but once we did that just follow the instructions and that option should reappear. Hope this is something that works for you.
