Roku Community

walkerlee1217 · ‎12-28-2023

renojim · ‎12-28-2023

@walkerlee1217, if you got a new modem/router your phone app won't work. You need to get the stick connected to the new network in order for the app to work and to do that you'll need a physical remote (a Roku Voice Remote). Alternatively, if you can change the settings on the new router to match the old one (same SSID/network name and password) then the stick should connect and then you'll be able to use the app again.

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walkerlee1217 · ‎12-28-2023

renojim · ‎12-28-2023

@walkerlee1217, if you got a new modem/router your phone app won't work. You need to get the stick connected to the new network in order for the app to work and to do that you'll need a physical remote (a Roku Voice Remote). Alternatively, if you can change the settings on the new router to match the old one (same SSID/network name and password) then the stick should connect and then you'll be able to use the app again.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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Re: Can't get my Roku remote ony phone to pick up my streaming stick I got new modem

Re: Can't get my Roku remote ony phone to pick up my streaming stick I got new modem