Wi-Fi & connectivity

[Lmajor18_]

I’m having an issue reconnecting my Roku tv to the WiFi in my building,  normally I would select the network and it would give me the option to elect hotel or college dorm and then I’d put my password in through my phone but the prompt to select hotel or college dorm isn’t popping up when I click the network so I can’t connect to the WiFi it give me error code 003 

[RokuJohnB]

Welcome to the Roku Community, @Lmajor18_!

It sounds like you are having trouble connecting your Roku TV to the Hotel or college dorm public network. Try restarting your Roku TV and your phone to see if this resolves the issue. Often, a simple restart can help to clear up any connectivity issues.

You will need to activate your device or manually check for a software update before using it in hotel and dorm mode. If needed, you can try activating or updating your device with an alternate network, such as a mobile hotspot.

For more information about hotel & dorm mode, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best regards,
John

[jasusu]

I’m trying to fix my friend’s Roku. We’re in the barracks and my Roku makes me login back into the wifi about every two days. Her’s prompted her once using the “dorm or hotel” login, but now it hoes straight to saying it’s connected, but it’s not because you have to login into the WiFi from your phone. I tried resetting the device, but it’s doing the same thing. Any suggestions?

[RokuJohnB]

Hi @jasusu,

Thank you for posting here in the Roku Community!

We understand you are having trouble with your Roku device since it no longer prompts you to log in to public Wi-Fi. We're pleased to help.

Please try the troubleshooting steps above. You may also want to check the support article for more information about connecting your Roku device to a hotel or dorm connection.

Keep us posted on what you find out.

Best regards,
John