Using your smart home devices

[tff]

New issue that has come up is that notifications times are incorrect in the app for video and door sensors.  There is a sync button for cameras within the app.  It does not seem to work for every case.  Is this a known issue for which there is a solution?

There is no such sync button for the door sensors.  How is the time synced within the smart home app for the door sensors?

[RokuRiamie-D]

Hi @tff,

Welcome to the Roku Community!

We appreciate you bringing to our attention that you're receiving a notification on your Roku Smart Home app with an incorrect time. Let’s see if we can get this sorted.

Before we proceed, could you please provide more details about the notification you are receiving with the incorrect time? What is it exactly? In the meantime, we recommend you try a couple of troubleshooting steps below.

1. Ensure your Roku Smart Home app is running the latest version.
2. Uninstall and reinstall the Roku Smart Home app.

If it's still not working, feel free to let us know, and we’ll look into it further.

Cheers,
Riamie