Using your smart home devices

[CVincent]

My roku outdoor wired cameras will randomly not let me play back videos and will only show pictures, I have a subscription. Say it records 10 motion events. It may play 6 of them but then 4 of them will not play the video and only shows a picture. It’s very frustrating because I’ve had times I’ve needed to see who had came by the house and the camera would do this. I love the roku cameras but if I can’t figure this out then I’m going to have to switch to another brand. Please help! Thanks! 

[RokuDanny-R]

Greetings @CVincent 

Welcome to the Roku Community and thanks for posting regarding your Roku Smart Home video playbacks.

The issue you are experiencing is possibly due to connectivity issues. How far is your Roku Smart Home Wired Outdoor Camera from your wireless network router? If you go into Camera > Settings > Device info > Signal strength, how strong is the signal?

Please keep us posted what you find out and we will be more than happy to continue assisting you. We look forward to hearing back from you.

Thanks,
Danny