Using your smart home devices

[BerC]

Recently purchased a 2-Pack Roku Colored SE bulbs. Got one paired. The other refuses to go into pairing mode. I basically bought a bright red light bulb.

Reading through the numerous posts, this appears to be an ongoing issue. Other than the standard On/Off 3X in various outlets reply, is there any updated info (from Roku or other) on this?

I regret not doing my due diligence prior to making this purchase.

Thanks in advance 

[RokuArjiemar]

@BerC,

Thank you for posting in the Roku Community!

We appreciate you contacting us regarding the pairing issue with your Roku SE bulb. We're here to help you resolve this and connect your bulb. Let's work together to find a solution!

If your Roku Smart Bulb SE isn't pairing, follow these steps to troubleshoot the issue:

1. Turn the light off and on rapidly three times to enter pairing mode.
2. Check your Wi-Fi network and check your internet connection.
3. If the problem continues, restart the Roku Smart Home app.
4. If necessary, reset the bulb by removing it from the socket for a few seconds before plugging it back in. 

These steps should help you get your bulb connected successfully.

Please visit How to set up your Roku Smart Bulb SE for more information.

If the issue persists, feel free to reach out to Roku Support.

Have any other questions? Don't hesitate to let us know. 

Thanks,
Arjiemar

[BerC]

Thanks for the reply but I've already tried all this. It's been posted numerous times in similar posts. So far hasn't worked.

Hence, my post.