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Jon1234
Reel Rookie

Turn off auto updates. The New OS can mess up the sound

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Auto updates need an option to be turned off. 
It used to have a “bass boost” feature. This is no longer available anywhere after the OS 11 update. Now sounds terrible.
Afactory reset would probably fix it for 5 minutes, until then Auto update kicks back in. 
Please fix this Roku!

 

UPDATE:
After speaking with Roku engineers, I can now have the “original” sound settings again. 

Full list of the sound settings before OS11: (Speech clarity and volume leveling OFF for music)

  • Normal: Bass 0, Treble 0
  • Reduce Bass: Bass -5, Treble -1
  • Bass Boost: Bass 6, Treble 2
  • Bass Off: Bass -10, Treble -1
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RokuTakashi
Community Moderator
Community Moderator

Re: Turn off auto updates. The New OS can mess up the sound

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Hi @Jon1234,

Thanks for posting here in the Roku Community!

We're saddened by the experience you had with the audio mode and settings. We'll send this information to the team for review, and we appreciate you for bringing this to our attention. In the meantime, you can visit our support article for more information about the updated options and settings for audio at this link: How to adjust sound settings on your Roku audio device 

All the best,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

2 REPLIES 2
RokuTakashi
Community Moderator
Community Moderator

Re: Turn off auto updates. The New OS can mess up the sound

Jump to solution

Hi @Jon1234,

Thanks for posting here in the Roku Community!

We're saddened by the experience you had with the audio mode and settings. We'll send this information to the team for review, and we appreciate you for bringing this to our attention. In the meantime, you can visit our support article for more information about the updated options and settings for audio at this link: How to adjust sound settings on your Roku audio device 

All the best,
Kash

Takashi O.
Roku Community Moderator
Jon1234
Reel Rookie

Re: Turn off auto updates. The New OS can mess up the sound

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Thanks for the response. I’ve added an update to the original post. 

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