Since 2015 I have enjoyed Roku, but sometimes it is necessary to leave feedback.
I could be wrong, but I think that there is a problem with the current Roku software build for my Roku TV. I have Netflix with commercials, MAX (previously HBO MAX) with commercials, Paramount Plus, which has commercials, Tubi, which has commercials, and Pluto TV, which has commercials. The reason I believe that the issue is with the current Roku software build, rather than an issue with a particular application such as Pluto TV or Netflix etc., is because all of these applications have failed at one time or another when the application has attempted to go to commercial: the application kicked out to the Home screen rather than playing the commercial.
I have pressed the "*" on the remote to leave feedback for the particular application that failed, but the choices for feedback are not specific to the issue, which is why I am here, hoping Roku will read this.
Sorry but can't figure out how to delete this post.
I have experienced this issue also. I also experience intermittent freezes and lockups where roku will not do anything. I checked my internet connection and roku reports it as strong. I checked to see if there were any software updates that it says it is up to date. I just spent the last hour factory resetting my roku t v reloading my apps and then logging in to each one of them... I am getting pretty frustrated with the roku.Lock ups and software issues as well. We all paid dearly for each one of these apps for them to decide a few years into the road that they are now going to force us to pay the same amount but we get to watch commercials. I have two roku t vs. I sure wish they would get their **bleep** and gear and offer the quality that they used to. Or I simply am going to have to buy new TVS and drop roku. They just aren't what they used to be.