Solving playback issues

[thisismeok]

I have a new sony bravia tv. When using the built in apps the picture quality is great but when using my roku ultra the picture quality just isn't quite as good. I have the settings on dolby vision hdr. I've tried hooking it up through my denon receiver as well as straight to my tv and both picture quality results are less than the built in google apps. I can't figure out why. Any ideas?

[RokuJohnB]

Hi @thisismeok,

Greetings from the Roku Community, and thanks for raising this issue with us!

If your Roku streaming player is unable to correctly detect the capabilities of your TV, you may wish to configure the display type on your own. Follow the steps below to manually change your display type setting.

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select display type.
4. Select one of the available display types and press OK on your remote.
5. Your screen may go black for a few seconds while the display setting is changed.
6. When an image is shown, select Yes, I can see it, and press OK on your remote.
7. Our screen will return to the Display type menu.
8. A check will appear next to the new display setting.

• Note: If you receive a message indicating your TV does not support a display type, you can still select the display type and try it anyway.

Your streaming player will revert to the previous setting after 20 seconds. If you believe your TV supports the desired display type, but you continue to see no picture, review the setup requirements for 4K or the setup requirements for HDR.

We hope this helps, and please keep us posted if you need anything else.

Best regards,                                                                                                                                          John

[thisismeok]

I have done all that.

[RokuERey]

@thisismeok,

Thank you for the update!

Could you share with us a picture of this as a comparison of what you're seeing? We'd like to take a closer look.

Please keep us posted!

Thanks,
Rey

[Emiltani]

Actually I have the same issue 

I guess Sony simply have better video processing compare to Roku

the pictures when using Sony apps are brighter, more sharp and clear.

my internet speed is 1 gigabyte per second so no issues there

i guess Roku doesn’t have the video quality and simply is an average streaming box not the best 

[RokuJohnB]

Hi @Emiltani,

Greetings from the Roku Community, and thank you for reporting this issue directly to us!

We understand you are having a problem with the picture quality of your Roku device. We're happy to investigate further and would like to gather more information. Can you please provide the following information below?

• Is this happening on all contents and channels, or is it isolated? (Specify)
• Can you please provide a photo or video clip?
• How far is your Roku device from your network router?
• Have you tried to change the display settings by following the steps above?
• What is the make and model of your Television?

With detailed information, we will be able to assist you further.

Many thanks,
John