Solving playback issues

[sneas]

Hi,

Trying to open the YouTube app. It opens on a broken version of the log in screen sometimes, sometimes on a black screen, and sometimes it opens in a partially loaded select profile menu. 

We already tried going to the settings and updating software several times. We also tried deleting the YouTube app and reinstalling several times.

Finally, the issue persists even after shutting down and turning back on the TV.

To clarify, YouTube app, NOT YouTube TV app. It is an integrated Roku inside a TCL.

[makaiguy · Accepted solution]

@sneas-

After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache? Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

[sneas]

Thanks for the help @makaiguy clearing the cache worked