Solving playback issues

[Webwise]

Wow, am I glad I came here, thought it was just me! Exact same issue and I tried most of the same attempts.  If anyone gets it working PLEASE let me know!

[WLStClair]

Same here. 

[dansgen1alero]

No it does not, rebooted, reinstalled app, now app wont even log in, keeps bouncing me back to the home screen. 

[RokuRey-V]

Hi, Community users.

We appreciate you for bringing this to our attention, and we will be gathering more details to forward to the appropriate Roku team for review and resolution. Please provide the details below:

We would be more than happy to look into this issue, and we'll need more information. Can you please provide us with the following information:
 

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel, and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
• A photo or video clip referring to the issue,

Once we receive the information above, we'll send it over to the team.

We look forward to your response.

All the best,
Reyn

[LinusCt1969]

Model: 3800x

Serial number: YF00DE026020(CT38DD026020)

Software: 12.5.0 build 4178-55

GC version; 10.2.518

Issue id: 20-439-899

Tfying to access the Xfinity Stream app. It loads for a moment then goes back to the Home Screen. Has been working up until last nights software update. 

[erictrnr]

Similiar crash happening with other apps this morning. Apps tested and crashing include: Hulu, Paramout+, Tablo

[Mgrant19]

Model: 3931RW

Serial#: X004006HE76T

Device: S012305HE76T

[Mgrant19]

Tracker ID: 6T-439-921

[thisbites99]

You are obviously having a widespread problem If you cannot see this on your network get some new technicians

[Nancy24]

Same issue here!  Also thought it was me. Followed all normal protocols. Rebooted modem and router, rebooted ROKU device. Still no resolution. Following this message in hopes to have this rectified!