Solving playback issues

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farrellbl
Newbie

Wrong video playing for City Confidential

Season 3 Episode 20 Kansas City actually plays video for Somerset, Ky.

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4 REPLIES 4
RokuERey
Community Moderator
Community Moderator

Re: Wrong video playing for City Confidential

Hi @farrellbl,

Welcome to the Roku Community!

Thanks for bringing this to our attention, and we'd be happy to take a closer look into it.

To better understand, could you tell us on what channel you are trying to watch when you see the issue?

With more information, we'll be able to zoom into this.

Regards,

Rey

ERey.
Roku Community Moderator
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MJDenver
Newbie

Re: Wrong video playing for City Confidential

Hi,

We're having the same problem. We've been watching City Confidential in sequence on the Roku Channel. Everything was fine until we hit season 3 episode 20, which is supposed to be Kansas City, but it's Somerset, KY instead.

Any light you could shed would be very helpful. Thanks in advance!

Mary & John in Denver 

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Re: Wrong video playing for City Confidential

This still has not been fixed yet. I am watching the Roku Channel through my Roku streaming device. I am watching City Confidential. Season 3 episode 20 is listed as "Kansas City: The Final Curtain." When I play that episode, the video that plays is actually season 6 episode 7, which is "Somerset, KY: A Killer Campaign." If you go down the list to play season 6 episode 7, the Somerset, KY episode plays there, too. Could you please upload the Kansas City episode to its proper place? Thanks!

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RokuEuniceL
Community Moderator
Community Moderator

Re: Wrong video playing for City Confidential

Hi @MJDenver, @Weatherdiva3,

Greetings from the Roku Community!
We appreciate you bringing up the issue that you're having right now with the Roku Channel showing incorrect content for City Confidential. Please be advised that we have passed along this information to the appropriate Roku team to investigate further.

We appreciate your patience and understanding in the meantime.
Kind regards,
Eunice

Eunice L.
Roku Community Moderator
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