Solving playback issues

[Jack21]

On my Roku TV, when opening a warning (Yellow Box) on the weather channel, it quickly opens for a split second and the channel closes, back to the menu. Can see the forecast but not the warnings.

[RokuEuniceL · Accepted solution]

Hi @Jack21,

Greetings from the Roku Community!

We appreciate you letting us know about your problem with opening a warning on the Weather Channel. We will work with you to know what went wrong so we can assist you further and fix the issue. We recommend performing the below steps to see if they can resolve the issue:

1. Remove the channel. Highlight the channel tile on your home screen and press (*) to open the Options menu. Select remove channel and confirm.
2. Restart your Roku device. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

See more tips and troubleshooting steps for this type of issue here: How to resolve a channel playback issue.

If the issue persists after attempting the suggestions above, you cannot open a warning on a single channel while content from other channels plays fine, contact the customer support team for the channel provider to report the issue.

For more information regarding their contact information, kindly visit Weather Channel Support - The Weather Channel

Kind regards,
Eunice