Solving playback issues

[Faubel77]

Is anyone having issues with the VUDU app? When I go to my "My Movies" that I purchased, then scroll down to the 5th row, I'm booted out of VUDU. I can watch rows 1-4 and 6-10, but row fix has a bug. I've logged in my account on the phone and and computer and everything works fine. I tried on my other Roku TV's and it's doing the same thing. I've narrowed it down to the Roku and not VUDU unless the VUDU app for Roku devices. 

[Faubel77]

I tried uninstalling and reinstalling the app. Still booting me out on row 5.

[renojim · Accepted solution]

Well Vudu/Fandango/NBCUniversal or whatever they're calling themselves these days created the app, so they're the ones that would be responsible.

Is there anything about any of the the movies on row 5 that's different?  Maybe foreign language characters in the title or something else that stands out about one of them. Does it give you the option to sort the movies in a different order to change up what appears on that row?

Make sure that when you remove and reinstall an app you restart your Roku device from Settings->System->Power (or from Settings->System for some devices) after you remove it and before you reinstall it.