Solving playback issues

[Deweysmith5]

I set the resolution on my ROKU device to 1080P from 4K. It now works. This is only a patch but people can watch season four.

[SadieJay]

Thank you! Worked like a charm. I feel as if there are all sorts of things happening to keep people from seeing this show. God bless!!♥

[laurahc84]

So frustrating! Hoping there will be a solution soon to the Chosen App crashing constantly and then the screen on the tv going blank. 

[renojim]

@laurahc84, have you seen this lengthy thread?

https://community.roku.com/t5/Channels-viewing/The-Chosen-App-Season-4-Issues/td-p/972888/jump-to/fi...

[paulandheda]

Same thing here. Roku 4760X - Roku Utra. Software version 13.0.0 build 24056-46 and a LG 4K TV.

On Automatic (4K) the video stops a few seconds into any (only tried season 4) episode.

Changed the Roku to 1080P and it plays fine.

Thanks to those who posted the workaround!

[paulandheda]

Oops forgot to add using Chosen App Version 2.3 (also removed app and reloaded with no change)

[smacha]

I also have similar problems with my newly installed LG model C3 smart TV.  Since this TV's system does not have inherent support for Roku, so I configured my 3810x Roku as a streaming device.   All TV apps except the Chosen App anomaly seem to playback sufficiently.   While The Chosen seasons 1 - 3 episodes and their respective discussion videos perform playback correctly, the new season 4 unlocked episodes and respective discussion videos specifically will video-lock (freeze) about 4 seconds after launch, while their audio portion continues.  Eventually a non-numbered playback error prompt is displayed.  I verified use of the latest Roku version 13 and latest Chosen version 2.3 .  Appreciate your help

[amatz]

That is what I was going to post. How could one know it is working for most users.

Same symptom for me, video freezes but audio continues. And if I play a livestream(no longer live) it works.

[amatz]

I contacted Chosen customer support via email, haven’t heard back.

[Bdkeith]

It doesn't work on the firestick either. It lets me Q up the movie but won't play. Goes dark. Also I am hearing impaired and when I try to put subtitles on it kicks me out of the app all together.