First of all, Thank you to the entire "The Chosen" team for providing this amazing series on the life of Jesus Christ. As someone with a Master's in Computers (from a long time ago, unfortunately) I understand the complex nature of perfecting an application or troubleshooting another's code. We are in praying for your technical team and for the patience of the viewers. May we all follow the example of Christ.
Hopefully this will provide helpful troubleshooting information. Here is what is happening on my Roku TV with "The Chosen" app.
Any Video stream on The Chosen app becomes corrupted (blocks on screen and then video freezes) after 10 seconds of perfect video. Audio continues normally even after video corruption. If you press reverse/rewind, it will move backwards in 10 sec increments. After a short loading screen, it will start playing again with great resolution. 10 seconds later, it will corrupt again. It really doesn't matter what portion of the video (or what video) is playing, it will only play uncorrupted for 10 seconds. I have uninstalled/reinstalled the app, uninstalled several other apps to provide more memory available, unplugged the smart Roku tv for several minutes to reboot, and changed the internet from wired (70 Mbps) to wireless (124 Mbps). All without alleviation of the issue. Thank you for your time and effort to provide this free of charge to your viewers!
