Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Turning on Roku express crashes my dsl modem every time

Every time I try to watch my roku express my dsl modem crashes. It worked fine for a few days but then I can’t get past the screensaver the modem crashes in seconds.


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Roku Employee
Roku Employee

Re: Turning on Roku express crashes my dsl modem every time


Thanks for the post.

Have you tried rebooting your wireless network to see if that helps the issue you are experiencing? For troubleshooting purposes, have you tried connecting your Roku device to an alternate wireless network to see if the same issue occurs?

In addition, have you already contacted your internet modem provider to see what insight they can provide?

Please keep us posted what you find out and we will be able to assist you further.


Danny R.
Roku Community Moderator
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