Same issue with the Roku Channel. I do not have an issue with Roku using ads to cover costs, like ota tv, but I do have an issue about the volume screaming at me during commercial breaks, much louder than the show I wanted to stream. This content, the ads companies pay to have presented to viewers through the streaming channel with the Roku brand on it, should have specs outlined by Roku and enforced by Roku's content systems. These specs should include, among other things, a maximum decibel level for content. It's like how other content providers require specific dimensions for uploading images or the smallest sized text allowed for optimal viewing. These requirements are meant to provide companies with a standard by which they can produce and distribute ads at a consistent quality, the streaming service with ads that are consistently formatted so they don't make the platform look amateurish, and the audience with a consistent relationship with products and services they might see value in. Unfortunately, when the ads come on the Roku Channel, they are disturbingly and erratically louder than the selected show, not to mention the oddly inconsistent streaming quality of the ads (ex. Apple Snowman ad being very low quality and the ads about car repair insurance being high quality). It's like Roku doesn't care about the experience of its ad partners or it's audience.
The reason I bring up all of the above, and yes they are assumptions based on the way content providers typically handle ads and content, is because I should not have to be the one making my experience with Roku-streamed content consistent. ROKU SHOULD BE.
I watch on a TCL Roku Smart TV, but do not have an option to normalize volume anywhere, not on the TV nor in the Roku app, so please don't suggest I try that.
Considering the above, I will not be streaming anything from Roku until this issue is fixed, which is likely to never happen, and I will actively avoid buying anything from their ad partners.
If anyone has a suggestion that offers a solution and doesn't assume it's all user error or that I'm blind to a magic setting, I'm open to listening. Otherwise, Roku has lost a customer for their streaming services and their income providers.
