Forum Discussion

BradB8002's avatar
BradB8002
Channel Surfer
2 years ago
Solved

Tubi app automatically installs and plays upon TV/Roku shutdown

Just connected my Roku Ultra to a new TV--Samsung S95D.  We have always used the Roku remote for TV and Roku control and only use the Roku interface for playing apps.   Since connecting the Roku to ...
app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Greetings from the Roku Community, BradB8002!

    We appreciate you informing us about the Tubi issue with your Roku device, and we're here to help.

    We highly recommend creating a Roku PIN (Personal Identification Number).is a four-digit code that allows you to authorize who can make purchases and add apps on your Roku streaming device. It can also be used as a parental control feature to keep children from watching certain kinds of content on The Roku Channel.

    If you haven't tried any troubleshooting steps yet:

    You can try the following steps:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and set up the connection once again.
    3. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    4. Re-install the channel: navigate to your Home, scroll and choose Store, look for the app, then press Add channel

    Please try doing this and see if it helps with what you're experiencing.

    Best regards,
    Jharra

     

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
2 years ago

BradB8002 

The lower left ad will come and go.  That spot was initially reserved for Roku-related promotions (Roku Channel, Roku Originals, Roku Channel special events, etc) but has expanded to now include other channel partners and channel promotions.

Generally, it requires the user to press the Play/Pause button to view the ad info (which in turn will launch the ad's channel, or install it if not presently installed).  It should not be doing anything "automatically" and this should also be a "static" ad, no video playing in that space.  Just make sure you are not inadvertently pressing the Play/Pause button while on Home Screen and that ad should just remain inert.

----

As for Roku reacting to user flak about ads.  Don't count on it.  I think you will see a whole bunch of different ad changes in the coming months as we have seen over the past year.  Sling just instituted the "Pause Ad" which is triggered when selecting pause. (similar to some other channels/apps).  I am sure Roku will soon be following suit as I had seen a few of them when they tested this feature previously. (either late last year or early this year, can't remember).

The Roku pause ad was just a smaller banner ad near the top, so nothing too intrusive. (i kind of remember them being pizza related).  I haven't seen the Sling pause ad yet.

Personally, I am not too bothered with the Home Screen ads.  Just a business model of Roku and I really just think of the Home Screen as a portal to get to the channel/apps.  As long as the basic layout remains the same and allows user control/customization, an ad here or there is fine.  And any auto-launching of any ad prior to accessing the Home Screen will be a strict no-go for me.

BradB8002's avatar
BradB8002
Channel Surfer
2 years ago

Trust me, I hear what you’re saying but I can 100% assure you that this lower left ad was automatically playing by simply turning on the TV with the Roku “always on,” using the Roku remote power button.  One of the reasons I like the Roku remote is it’s easy to avoid accidentally pushing buttons.

And generally I agree with you on the non-obtrusive static ads but the problem with it is you give them an inch and they take a mile.  They will push their customers to the limit and then probe to see where that limit is.  At a certain point people will say it’s just not worth the aggravation anymore.  By that time, the bean counters and executives who managed to extract that last marginal penny from their long time customers will be long gone with their bonuses.